Returns & Refund Policy

At Cutis Luv, we take pride in the quality of our products and want you to love your purchase. If you experience an issue with your order, please review our policy below.

Return Eligibility

Our return policy lasts 7 days from the date of delivery. If 7 days have passed since your purchase, we unfortunately cannot offer a refund or exchange.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging.
The product must be defective or in poor condition upon receipt.
Any items damaged due to misuse, mishandling, or abuse are not eligible for return or refund.

Customers are responsible for:

Return shipping costs
Shipping fees for the replacement item (if applicable)

Please do not send your purchase back to the manufacturer.
Returns must first be approved by our team via email at support@cutisluv.com.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or refunds for:

Used or opened personal care items
Intimate or hygiene-related products
Consumables (e.g., skincare items that have been opened or used)
Gift cards and downloadable products
Certain health and wellness items

We appreciate your understanding that these measures are in place to maintain product integrity and hygiene standards.

Refunds (If Applicable)

Once your return is received and inspected, we’ll notify you by email regarding the approval or rejection of your refund.

If approved, refunds will be processed via bank transfer within a few business days.
If denied, we’ll explain the reason and provide options (such as exchange or store credit).

Please note:

Sale items and promotional offers are not eligible for refunds.
Shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received your refund after approval:

Recheck your bank account.
Contact your bank, as processing times may vary.
If you still haven’t received it, reach out to us at support@cutisluv.com.

Exchanges

We replace items only if they are defective or damaged.
If you need to exchange an item for the same product, email us at support@cutisluv.com for instructions before sending your return.

Return address:
J&T Talon V Branch, Marcos Alvarez Ave., Talon V, Las Piñas City

Please do not send items without confirmation from our support team.

Shipping for Returns

You will be responsible for your own shipping costs for returning your item.
If a refund is approved, the cost of return shipping will be deducted from the total refund amount.

Processing and delivery times for exchanged items may vary depending on your location.

Important Notes

We follow a no-refund policy for change-of-mind or buyer’s remorse.
Under Philippine law, consumers cannot return goods simply because they changed their minds or made the wrong purchase.
Customers may request an exchange for another item of equal or lesser value, subject to approval.

Contact Us

For any questions or assistance regarding returns or exchanges, please contact us at:
📧 support@cutisluv.com