Returns & Refund Policy
Return Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It can only be returned and refunded if proven defective and in bad condition. Any misuse/mishandled or abuse of the product is not included. Should the item be acceptable for exchange, the customer will agree to pay the shipping fee for the replacement. The customer will also be the one to return the item to the Logistics Return Center and he/she will shoulder the cost for returning the item. But if the item is reported damaged, deformed, or defective outside the above-mentioned timeline, the items could have already been exposed to factors beyond our control which could have contributed to the damage, deformity, or defect.
Opened and used consumables are also non-refundable and non-returnable. While we understand that you realized that you no longer need the product, we will not be able to take these items back due to personal hygiene standards and merchant limitations.
Personal and intimate items are non-refundable and non-returnable for the same reason that we will not be able to take these types of items back due to personal hygiene standards and merchant limitations.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, Cutis Luv Online Shop can refund through bank transfer within a certain amount of days.
Late or missing refund (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@cutisluv.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchange (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@cutisluv.com and send your item to: J&T Talon V Branch. Please do not send your item without a confirmation or instruction from us.
Shipping
To return your order, you should mail the product to: J&T Talon V Brach, Marcos Alvarez Ave. Talon V Las Pinas City.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We are strictly implementing a NO REFUND POLICY as costs (packing, marketing, etc.) have been charged to us initially; however, customer may opt to choose a replacement different from the initial item as long as chosen replacement is of equal value or lower.
Buyer's remorse or change of mind is not covered by our Return Policy. Please be reminded that there are no existing laws that allow any consumers to return goods they purchased and ask for a refund simply because they have changed their minds.